Privacy Policy

This policy applies to the TracQi mobile apps, web dashboard, public website, support interactions, uploaded logs, synced vehicle data, and app-store listings. It is intended to support the privacy disclosure requirements for Google Play and the Apple App Store.

Some data is provided by you, some is collected from your vehicle, phone sensors, browser, OBD2 adapter, or uploaded files, and some is derived from calculations performed by TracQi.

The mobile apps request permissions only when needed for app features. Depending on the app and platform, these permissions may include Bluetooth or nearby-device access for OBD2 adapters, location for speed, distance, dyno, lap, and track features, motion sensors for acceleration and telemetry, notifications for account or app events, and file access when you choose logs to import. You can change permissions in iOS or Android settings. Some features may not work without the relevant permission.

• Provide, sync, and personalize TracQi OBD2, DragStar, TrackStar, and the web dashboard.
• Calculate vehicle health, readiness, DTC, fuel-trim, efficiency, acceleration, dyno, lap, and telemetry metrics.
• Store and process logs, uploaded files, tags, tune references, and vehicle history.
• Generate TracQi CoDriver explanations and recommendations when you request them.
• Authenticate accounts, manage subscriptions, process payments, prevent fraud, and secure the services.
• Respond to support requests, troubleshoot bugs, improve reliability, and develop new features.
• Comply with law, app-store requirements, safety obligations, and enforce our terms.

When you request a TracQi CoDriver insight, we may send relevant diagnostic, performance, vehicle, or log context to an AI service provider so the provider can return an explanation or recommendation. We limit the context to what is needed for the requested feature and avoid sending direct account identifiers when they are not necessary.

We do not sell personal information. We do not share personal information for cross-context behavioral advertising. We share information only as needed to provide, secure, support, and improve TracQi, including with:

• Cloud hosting, database, object storage, and infrastructure providers.
• Firebase and Google services for authentication, session security, and related platform services.
• Apple, Google Play, Stripe, and RevenueCat for purchases, subscriptions, receipts, and entitlements.
• Sanity for public website content management.
• AI service providers used to generate CoDriver responses from the diagnostic or performance context you request.
• Support, security, logging, and operational vendors that help us run the services.

We may also disclose information if required by law, to protect rights and safety, to investigate abuse or fraud, or as part of a business transaction such as a merger, acquisition, or asset sale.

We keep account, vehicle, log, diagnostic, telemetry, and derived metric data for as long as your account is active or as needed to provide the services. You can delete data in the product where available or request deletion. We may retain limited records for security, backups, legal compliance, dispute resolution, tax, accounting, or fraud-prevention purposes.

• You can update account and profile information in account settings.
• You can revoke app permissions such as location, Bluetooth, notifications, and motion access in your device settings.
• You can delete your account from the TracQi account settings where available, or contact us to request access, correction, deletion, or export of your data.
• You can opt out of marketing emails by using the unsubscribe link in those messages or contacting us.

Privacy rights vary by jurisdiction. We will respond to applicable privacy requests as required by law.

TracQi is not directed to children under 13, or to children under the minimum age required by local law. We do not knowingly collect personal information from children. If you believe a child provided us information, contact us and we will take appropriate action.

We use administrative, technical, and organizational safeguards designed to protect information, including authentication controls, encrypted transport, access controls, and monitoring. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

TracQi is operated from the United States. Information may be processed in the United States or other countries where we or our service providers operate. Those countries may have data protection laws different from your country.

We provide privacy information to Google Play and Apple App Store Connect based on the data practices described in this policy. Store privacy labels and data safety forms may summarize categories such as account information, identifiers, diagnostics, location, app activity, user content, purchases, and vehicle or sensor data.

The current public privacy policy URL for store listings is https://www.tracqi.com/privacy.

We may update this policy as our products, legal requirements, or data practices change. If changes are material, we will provide notice through the app, website, email, or another appropriate method. The Last updated date shows when this policy was last revised.

For privacy questions, requests, or complaints, contact TracQi Technology at privacy@tracqi.com.